LIBROS DEL AUTOR: ted gaughan

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  • Definitive Guide to IT Service Metrics (The)
    It Governance / Kurt McWhirter / Ted Gaughan
    IT service metrics: Manage them. Measure them. Make them work for you. Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our business? Metrics are an invaluable tool for measuring the effectiveness of IT service provision. Used effectively, metrics enable businesses to assess performance in order to info...
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