LIBROS DEL AUTOR: suzanne van hove

2 resultados para LIBROS DEL AUTOR: suzanne van hove

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  • Verism - A Service Management Approach for the Digital Age
    Agutter Claire / Rob England / van Hove D. Suzanne
    VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriS...
    Disponible

    81,31 €

  • Pragmatic Application of Service Management
    Mark Thomas / Suzanne Van Hove
    Create a more robust service management system using the best of ITIL®, ISO/IEC 20000-1, COBIT®, and CMMI®-SVC.Although ITIL’s popularity as a framework for IT service management (ITSM) continues to increase, a number of organizations have realized that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO/IEC 20000-1 - the ...
    Disponible

    40,52 €