LIBROS DEL AUTOR: steven walden

2 resultados para LIBROS DEL AUTOR: steven walden

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  • Dracula’s Cinematic Psychohistory
    Steven J. Walden
    Dracula is a recognized, resilient and recurrent cultural property. He is idolized, loved, vilified and hated as a multifaceted, perennial narrative focus that involves the interplay between film-as-art and its psychosocial milieu. Dracula’s movies can thus be read as a cultural barometer, reflecting the culture we create and re-create in his many cinematic guises: an object...
    Disponible

    79,06 €

  • Customer Experience Management Rebooted
    Steven Walden
    Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual 'experience' rather than the quantitative service efficiency metrics gathered by most CX tools.Customer experience management is not about managing every objective 'experience' your c...
    Disponible

    54,04 €