LIBROS DEL AUTOR: steve brubaker

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  • Taking Your Customer Care to the Next Level
    Nadji Tehrani / Steve Brubaker
    Companies spend big money and significant resources to acquire new customers while they tend to give little thought about how to hold onto clients who are heading for the exits. That’s a mistake. Businesses need to change their thinking on this front and retool their strategies to dedicate more time and effort to retain the customers they already have. They can do that by eleva...
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