LIBROS DEL AUTOR: stefano tonchia

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  • Process Management for the Extended Enterprise
    Andrea Tramontano / Stefano Tonchia
    Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Process Reengineering - B.P.R.). In this context, the flow of information increases, passes through the internal depa...
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