LIBROS DEL AUTOR: silvio wilde

2 resultados para LIBROS DEL AUTOR: silvio wilde

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  • Customer Knowledge Management
    Silvio Wilde / Soumit Sain
    Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the customer, thus becomes crucial in offering customized products or services. This can be gained most efficiently from direc...
    Disponible

    68,42 €

  • Customer Knowledge Management
    Silvio Wilde
    Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management. The theoretical part comprises several approaches to knowledge, its transfer and the barriers to be ov...
    Disponible

    66,91 €