LIBROS DEL AUTOR: sally cordova

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  • The Positive Coach Approach
    Judy McKee / Sally Cordova
    The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It’s a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and...
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    35,77 €