LIBROS DEL AUTOR: sallaz

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  • Lives on the Line
    Sallaz
    Dial just about any toll-free number and chances are you’ll be talking to a Filipino. In fact, around the year 2005, the country overtook India as the world’s 'voice capital.' Lives on the Line argues that this has nothing to do with wages or accents. Rather, as Jeffrey J. Sallaz shows, there is a perfect match between offshored call centers and educated young Filipinos. For F...
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