LIBROS DEL AUTOR: ronnie j steinberg

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  • Emotional Labor in the Service Economy
    Deborah M. Figart / Ronnie J. Steinberg
    In today’s service economy, many jobs require that applicants have a smiling face, helpful disposition and the ability to interact in a friendly manner with others. Or in the case of law enforcement or bill collecting, an employee can be required to be less friendly and more harsh in his or her interaction with customers or criminals.Jobs that require emotional labor typically ...
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