LIBROS DEL AUTOR: robert coppenhaver

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  • From Voices to Results - Voice of Customer Questions, Tools and Analysis
    Robert Coppenhaver
    Make the right decisions about your products and services by listening effectively to the people that matter - your customersKey Features:- Understand the core components, processes and technologies available for a VOC initiative- Structure effective VOC programs and turn VOC into actionable product success- A handy guide to help you identify the hidden needs of your customers ...
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    59,11 €