LIBROS DEL AUTOR: robert bacal

4 resultados para LIBROS DEL AUTOR: robert bacal

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  • Performance Management 2/E
    Robert Bacal
    Proven strategies for maximizing employee commitment and performanceAs a manager, you know that employee performance is your most important asset-but are you making smart, well-thought-out efforts to leverage it to its fullest?Manager’s Guide to Performance Management helps you get the most out of your people by focusing on performance planning (instead of appraising), creating...
    Disponible

    28,96 €

  • Perfect Phrases for Setting Performance Goals, Second Edition
    Douglas Max / Robert Bacal
    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEReal success is about the future, not the past. As a supervisor, you’ll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors.This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely wo...
    Disponible

    16,05 €

  • Perfect Phrases for Customer Service, Second Edition
    Robert Bacal
    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou’ve heard it a million times: 'The customer is always right.' But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides t...
    Disponible

    17,82 €

  • How to Manage Performance
    Robert Bacal
    These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book’s main themes and action ideas, reduced to a manageable page count for on-the-go readers.Goal-focused, commonsense techniques for stimulating greater productivity in the workplace and fostering true commitment. ...
    Disponible

    16,26 €