LIBROS DEL AUTOR: rob england

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  • Verism - A Service Management Approach for the Digital Age
    Agutter Claire / Rob England / van Hove D. Suzanne
    VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriS...
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    81,31 €