LIBROS DEL AUTOR: rick grassi

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  • The Little Customer Service Book
    Rick Grassi
    Have you noticed the difference in how you feel getting customer service from someone who is terrific to talk to versus the help you receive from people just going through the motions? Or worse, by someone whose attitude seems awful?What was it about the first person? What did they do?That’s the subject of The Little Customer Service Handbook. With more than 30 years of direct ...
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    8,68 €