LIBROS DEL AUTOR: randy a steinberg

6 resultados para LIBROS DEL AUTOR: randy a steinberg

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  • High Velocity ITSM
    Randy A. Steinberg / Randy ASteinberg
    If you read through this book and still don’t believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years. Agile, DevOps, Lean IT, Virtualization, Application Lifecycle Management, Cloud Computing and many other technologies are rapidly pulling IT in many directions. These modern ways of operating IT to cope wit...
    Disponible

    30,64 €

  • Organizing ITSM
    Randy A. Steinberg / Randy ASteinberg
    Organizational change for IT people! The first book of its kind written specifically for IT service management practitioners and executives. Most IT organizational structures are falling out of date with the shifts created by the introduction of new technologies, expanding services, pace of business change, and the overall trend of lifting IT up and out of the traditional data ...
    Disponible

    30,48 €

  • Implementing Itsm
    Randy a. Steinberg / Randy ASteinberg
    The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies.The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service ...
    Disponible

    49,57 €

  • Architecting ITSM
    Randy A. Steinberg / Randy ASteinberg
    Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructure-until this book.What are the supporting toolsets and technologies that need to support an IT service management infrastructure? What databases need to be put into place? What are all the IT service management roles and responsibilities t...
    Disponible

    28,61 €

  • Servicing ITSM
    Randy A. Steinberg / Randy ASteinberg
    What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It’s all here-complete service descriptions, catalog and portfolio templates, service implementation plans, service go...
    Disponible

    28,98 €

  • Measuring Itsm
    Randy A. Steinberg / Randy ASteinberg
    How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management...
    Disponible

    29,42 €