LIBROS DEL AUTOR: ram babu roy

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  • Designing Service Machines
    Paul Lillrank / Ram Babu Roy / Sreekanth V. K.
    This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes that accomplish this benefit. The primary focus is on the part of the service...
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    68,00 €