LIBROS DEL AUTOR: ralf plattfaut

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  • Process-Oriented Dynamic Capabilities
    Ralf Plattfaut
    ​This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can he...
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