LIBROS DEL AUTOR: paul lillrank

2 resultados para LIBROS DEL AUTOR: paul lillrank

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  • Designing Service Machines
    Paul Lillrank / Ram Babu Roy / Sreekanth V. K.
    This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes that accomplish this benefit. The primary focus is on the part of the service...
    Disponible

    68,00 €

  • The Logics of Healthcare
    Paul Lillrank
    Most of the current literature on healthcare operations management is focused on importing principles and methods from manufacturing. The evidence of success is scattered and nowhere near what has been achieved in other industries. This book develops the idea that the logic of production, and production systems in healthcare is significantly different. A line of thing that ackn...
    Disponible

    81,63 €