LIBROS DEL AUTOR: olavo alves jr

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  • Telecom Management for Call Centers
    Luiz Augusto De Carvalho / Olavo Alves Jr
    Telecom Management for Call Centers offers a practical guide to addressing the most common issues faced by telecom management in large call-centers. This handbook was written primarily for the telecom manager; the techniques described here are practical and easily applicable, focusing on the issues the telecom manager faces in his or her daily operational work.The lessons learn...
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    12,49 €