LIBROS DEL AUTOR: nelson k y leung

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  • Easing the Overloaded Help Desk- The Development of an User Self-Help Knowledge Management System
    Nelson K. Y. Leung
    IT has changed the way organizations function. This has resulted in relianceof help desks to support users to deal with a wide range of IT related problemssuch as hardware, software and telecommunication. However, due toresources problem, users often have to wait for a considerably long time beforetheir enquiries and problems are answered and solved. Literature hasshown that th...
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