LIBROS DEL AUTOR: neha arora

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  • Runways To Resilience
    Neha Arora
    Ever tried calming a passenger convinced the plane is 'definitely crashing' because of a little turbulence? Or explaining to someone that, no! their oversized bag will not magically shrink to fit the overhead bin?Welcome to customer experience at 35,000 feet.In Runways to Resilience, Neha Arora shares the hilarious, heartfelt, and sometimes downright ridiculous lessons she pick...
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    8,47 €