LIBROS DEL AUTOR: nathan swab

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  • Shift
    Levesque / Nathan Swab / Scott Levesque
    Shift: A Practical Guide to Enhanced Service Management is a no-nonsense framework for improving service performance by tightening how people, process, and technology work together. Built for managers, team leads, and practitioners across industries, it moves beyond theory to help you ask better questions, make grounded decisions, and execute change that sticks. Organized aroun...
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    15,84 €