LIBROS DEL AUTOR: mike tumbarello

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  • THE SERVICE SOLUTION
    Mike Tumbarello / Sarah Myers
    This simple book has been over three decades in the making! It started based on an observed gap between the service delivered by businesses and other institutions and the service desired by buyers. Over the years, we have witnessed numerous examples of bad service and also realized that for the most part, service excellence as an organizational goal was nonexistent or at least ...
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    20,12 €