LIBROS DEL AUTOR: michael hewing

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  • Business Process Blueprinting
    Michael Hewing
    Though customer orientation is recommended in Business Process Management, current modeling methods still have a strong focus on the company’s processes. To ensure a long-lasting requirement of a firm’s service, one should consider the customer activities in order to offer an added value that effectively addresses his or her needs. Thus, the customers’ perspective and their pro...
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    109,69 €