LIBROS DEL AUTOR: merilynn van der wagen

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  • Customer Service Intelligence
    Merilynn Van Der Wagen
    Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer’s toolkit. Concepts such as: • emotional intelligence • behaviour modification • role modelling • dimensions of procedure and conviviality • expectancy theory • socio-cultural concepts of (service...
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    80,81 €