LIBROS DEL AUTOR: matt smallman

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  • Unlock Your Call Centre
    Matt Smallman
    If your call centre security relies on questions everyone knows the answers to, or passwords that no one can remember, then your process isn’t truly secure - and your customers deserve better.Unlock Your Call Centre shows you how to replace frustrating questions with real security that dramatically improves caller experience and boosts your bottom line.Using a unique approach h...
    Disponible

    26,90 €