LIBROS DEL AUTOR: matt shiells jones

2 resultados para LIBROS DEL AUTOR: matt shiells jones

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  • Keyboard Warriors
    Matt Shiells-Jones
    Everyone’s a critic nowadays! This book is the one that helps you understand why!With over 90% of consumers claiming to use online reviews to make a purchasing decision, the world of online reviews has become a behemoth that looms over many businesses. In the Hospitality sector, in particular, reviews can be extremely damaging so responding to them appropriately can determine...
    Disponible

    14,19 €

  • The Hotel Standards Compendium
    Matt Shiells-Jones
    The first book in the world to compile definitive basic standards for hotels. Designed as an easy-reference guide with handy tips and instructions to help every hotelier improve and maintain high standards. This title draws on guest experience, industry knowledge and standards laid down by tourist boards and hotels across the world making it probably one of the most defin...
    Disponible

    51,85 €