LIBROS DEL AUTOR: matt lettelleir

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  • The Open Door
    Matt Lettelleir
    Most organizations are not failing. They are succeeding at the wrong objective.In The Open Door, Matt Lettelleir argues that the thing keeping people coming back, to a restaurant, a hospital, a permit office, or a city, is not efficiency. It is the experience of being genuinely received.Drawing on a life shaped by hospitality, hotels operated by his maternal grandfather in St. ...
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    16,22 €