LIBROS DEL AUTOR: markus van alphen

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  • Observational Listening
    Markus van Alphen
    Conversational skills. People already talk with one another, don’t they? It should be redundant to write a book about conversational skills—or so you would think. Yet there are differences between people: one seems to get a little more done than the next. Often this boils down to subtle differences in the way they communicate. Ordinarily, people tend to ask questions with a cer...
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