LIBROS DEL AUTOR: mark lambertson

1 resultados para LIBROS DEL AUTOR: mark lambertson

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  • Optimal Design Manifest
    Mark Lambertson / Paul Dale
    Optimal Design Manifest is a practical ’hands-on’ book that presents a strategic Performance Based Model that can be designed and implemented within a minimal time-frame for maximum benefit. The book challenges conventional wisdom and the generic approaches currently embraced by Contact Center Organizations by presenting a methodology which reflects a process of reverse enginee...
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    18,49 €