LIBROS DEL AUTOR: mark colgate

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  • The Science of Service
    Mark Colgate
    When it comes to customer satisfaction, consistency is king-not the customer.While it’s been proven that customer satisfaction can greatly impact many financial aspects of a business-from cash flow to profitability and share price-most companies have not considered the science behind customer service or built a system for it. With Mark Colgate’s FAME model-standing for Framewor...
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    19,85 €