LIBROS DEL AUTOR: mario a pfannstiel

2 resultados para LIBROS DEL AUTOR: mario a pfannstiel

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  • Human-Centered Service Design for Healthcare Transformation
    Mario A. Pfannstiel
    This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and ...
    Disponible

    100,03 €

  • Human-Centered Service Design for Healthcare Transformation
    Mario A. Pfannstiel
    This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and ...
    Disponible

    46,91 €