LIBROS DEL AUTOR: lorraine guerra

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  • Don’t Shoot the Customer
    Derek Warinner / Lorraine Guerra
    The customer is always right... right? With a collection of short, true stories, Derek Warinner and Lorraine Guerra explore situations where the customer is so wrong, and yet so right, with humor and the wisdom we need to learn, so our businesses grow to serve them better. Don’t shoot the customer... thank them. ...
    Disponible

    17,08 €