LIBROS DEL AUTOR: kirsten henken

1 resultados para LIBROS DEL AUTOR: kirsten henken

kirsten henken Eliminar filtro Quitar filtros
  • Dynamic Contact Centers with Impatient Customers and Retrials
    Kirsten Henken
    The focus of this book is on the management of dynamic inbound contact centers with impatient customers and retrials. we consider contact centers with both homogeneous and heterogeneous customers and agents. The term dynamic refers to the processes in a contact center in two ways. Firstly, these processes are random and secondly they depend on the time of the day and the day of...
    Disponible

    97,15 €