LIBROS DEL AUTOR: kenneth santana

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  • The Customer is NOT Always Right
    Kenneth Santana
    Since the beginning of time, businesses around the world have been catering to customers’ needs and customers have been getting their way based on one important fact: they are always right. Or are they?Kenneth Santana relies on twenty-five years of experience working in the restaurant business to share advice from the trenches that will help employees deal with all aspects of t...
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    15,34 €