LIBROS DEL AUTOR: ken welsh

2 resultados para LIBROS DEL AUTOR: ken welsh

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  • Customer with a Capital C
    Ken Welsh
    Customer with a Capital C provides a unique insight into the workings of one of North America’s foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.com’s voice coach, helping distil the vision of the company’s CEO, Mike Faith, into a practical skill set. Mike’s vision has always been to create a company where...
    Disponible

    18,10 €

  • Who Killed Customer Care?
    Ken Welsh
    Entrepreneur and Customer Service Guru Redman Folgate is mysteriously found dead in his mountain retreat. Has been journalist Rock Hardstuff is coincidentally on the scene and decides to solve the murder to redeem his career. Rock must weave his way through a myriad of bizarre characters before he can solve the Who Dunnit with a How Dunnit and so much more.Who Killed Customer...
    Disponible

    18,31 €