LIBROS DEL AUTOR: keith d sutherland

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  • A Practical Guide to Service Management
    Keith D. Sutherland / Lawrence J. 'Butch' Sheets
    Develop and improve the service management capabilities of your organization or business with this comprehensive handbookKey FeaturesA complete, pragmatic guide on service management from industry expertsLearn industry best practices and proven strategies to establish and improve a service management capabilityGet hands on with implementing and maintaining a service management ...
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    91,81 €