LIBROS DEL AUTOR: judith strother

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  • Service Leadership
    Judith Strother / Svafa Gronfeldt
    The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies-not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. Aft...
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    271,48 €