LIBROS DEL AUTOR: joy mfield

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  • Designing Service Processes to Unlock Value, Third Edition
    Joy M. Field / Joy MField
    Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value.The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design conf...
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    22,81 €