LIBROS DEL AUTOR: joy m field

4 resultados para LIBROS DEL AUTOR: joy m field

joy m field Eliminar filtro Quitar filtros
  • Designing Service Processes to Unlock Value
    Joy M. Field
    The service process design landscape is rapidly evolving, with technology-enabled innovations allowing the service provider to create a more personalized service experience and customers to take a more active role in the service process.Designing Service Processes to Unlock Value was written to help you understand the opportunities (and challenges) for value creation in this dy...
    Disponible

    29,73 €

  • Designing Service Processes to Unlock Value, Third Edition
    Joy M. Field / Joy MField
    Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value.The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design conf...
    Disponible

    22,81 €

  • Designing Service Processes to Unlock Value, Second Edition
    Joy M. Field / Joy MField
    The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the se...
    Disponible

    16,78 €

  • Designing Service Processes to Unlock Value
    Joy Field / Joy M. Field / Joy MField
    The service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, custom...
    Disponible

    16,84 €