LIBROS DEL AUTOR: joy m field

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  • Designing Service Processes to Unlock Value
    Joy M. Field
    The service process design landscape is rapidly evolving, with technology-enabled innovations allowing the service provider to create a more personalized service experience and customers to take a more active role in the service process.Designing Service Processes to Unlock Value was written to help you understand the opportunities (and challenges) for value creation in this dy...
    Disponible

    29,73 €

  • Designing Service Processes to Unlock Value, Third Edition
    Joy M. Field / Joy MField
    Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value.The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design conf...
    Disponible

    22,81 €