LIBROS DEL AUTOR: john o long

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  • ITIL® 2011 At a Glance
    John O. Long
    'ITIL® 2011 At a Glance' is an important update to the internationally-recognized ITIL® best practices for IT Service Management. 'ITIL® 2011 At a Glance' provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment ...
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    67,10 €