LIBROS DEL AUTOR: john maleyeff

2 resultados para LIBROS DEL AUTOR: john maleyeff

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  • Quality Service Management
    John Maleyeff
    Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct. ...
    Disponible

    65,25 €

  • Service Science
    John Maleyeff
    To remain relevant in today’s world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance to excel at this ubiquitous second job. ...
    Disponible

    85,47 €