LIBROS DEL AUTOR: johanna woydack

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  • Linguistic Ethnography of a Multilingual Call Center
    Johanna Woydack
    This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of 'the life of a calling script' from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view...
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    109,61 €