LIBROS DEL AUTOR: jim reily

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  • 42 Rules for Superior Field Service
    Jim Reily / Rosemary Coates
    With few exceptions, the service business is viewed as a 'necessary evil'. Servicing products, after they are sold and in customers’ hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue. If you are in the fiel...
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