LIBROS DEL AUTOR: jaquie scammell

4 resultados para LIBROS DEL AUTOR: jaquie scammell

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  • The Future of Service is 5D
    Jaquie Scammell
    If you’re looking at this book, it’s likely that you sense the seismic shifts happening in our society. Service industries are madly rushing to digitalise for efficiency, compromising what once set them apart: the act of service by a human. As we move swiftly into an era of artificial intelligence, robotics and automation, it’s easy to succumb to the narrative that machines wil...
    Disponible

    16,22 €

  • Service Habits
    Jaquie Scammell
    In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve.This is a must-read practical handbook on human relations in a world that demands service like never before. As a service leader, you know how t...
    Disponible

    18,48 €

  • Service Mindset
    Jaquie Scammell
    If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than simply introducing better processes and procedures – and her approach works.Jaquie has studied Australian organisations that provide the best customer service and from this research she has cr...
    Disponible

    16,15 €

  • Service Habits
    Jaquie Scammell
    We all want more connection, meaning and ease in our day-to-day lives – less drama and fewer obstacles. Employees want employers to serve them with excellent employee benefits, opportunities for growth, and a positive workplace that’s supportive of their wellbeing. Employers want great productivity and results from their service employees. Customers want businesses to serve the...
    Disponible

    15,72 €