LIBROS DEL AUTOR: janelle barlow

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  • A Complaint Is a Gift, 3rd Edition
    Janelle Barlow
    The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are inste...
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    43,74 €