LIBROS DEL AUTOR: jane saunders

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  • Service Led Design
    Ian Hunter / Jane Saunders
    The very same businesses that have been spending recent years cost cutting, restructuring and streamlining, are putting the pressure on the HR ’overhead’ to prove that it is not just a cost centre, but a function that provides added value through alignment to business needs and aspirations. Jane Saunders and Ian Hunter explain five fundamental issues in the service design pha...
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    98,09 €