LIBROS DEL AUTOR: ilenia vidili

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  • Journey To Centricity
    Ilenia Vidili
    Managers and leaders know that customer centricity means providing positive customer experiences. But what if that’s not enough?In the current age, where Millennials and Generation Z are shaping the very fabric of society and business, to remain relevant, organisations must provide more than occasional good experiences. A narrow focus on short-termism, excessive tech automatisa...
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    22,85 €