LIBROS DEL AUTOR: hitesh bagai

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  • CX First
    Hitesh Bagai
    Most customer experience initiatives don’t fail because the execution is bad. They fail because they’re disconnected from everything else.Every executive claims to be 'customer-centric.' Few have built the strategy, processes, systems, and data discipline to prove it. While Journey maps sit in shared drives, NPS dashboards multiply, pain points keep on increasing. CX First is w...
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    15,95 €