LIBROS DEL AUTOR: gilbert wong

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  • 'Who Cares Wins'
    Connie Lee Hamelin / Gilbert Wong
    YOU MAY HAVE LIVED THROUGH AN EMOTIONAL CRISIS, BUT FEW HAVE FACED THE CHALLENGE OF TRYING TO NEGOTIATE SOMEONE OUT OF ONE. Police crisis negotiators have to wrestle with the demons in people’s psyche, not with clever words, but through using their training in techniques such as active listening. What counts is their skill and steadfast conviction that every life matters. Thi...
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