LIBROS DEL AUTOR: geoffrey abest

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  • 42 Rules for Outsourcing Your Call Center (2nd Edition)
    Geoffrey A. Best / Geoffrey ABest
    ’42 Rules for Outsourcing Your Call Center (2nd Edition)’ is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced orga...
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    22,40 €